Outlook 2010 and 2013 was configured with IMAP connection and did not allow for synchronization bringing down the provider's email server.  Solution:

1) Navigate to File >> Options >> Advanced >> scroll down to the send/receive heading >> click on thesend/receive button on the right

2) On the right hand side of the send/receive groups window that opens click on the Edit button

3) Un-check the "Get folder unread count for subscribed folders"

4) Under Received mail items, check the option "User the custom behavior defined below"